Article 1 - Parties

1.1. Seller

Name: ZOOZ TEXTILE DESIGN AND PRINTING SERVICES LTD. ŞTİ. Address: Rasimpaşa Mahallesi Nuhbey Sokak No: 7/A Kadıköy / Istanbul Phone: 905389349748 Email: [email protected]

1.2. Buyer

Name - surname/ID number: {{Order.billing.first_name}} {{Order.billing.last_name}} Address: {{Order.billing.address_1}} {{Order.billing.address_2}} {{Order.billing.city}} Phone: {{Order.billing.phone}} Email: {{Order.billing.email}}

Article 2 - Subject

The subject of this contract is the sale and delivery of the product specified below, with its qualifications and selling price, according to the provisions of the Law on Consumer Protection No. 4077 and the Regulation on Distance Contracts, which the BUYER has ordered electronically from the website of the SELLER at https://{{FixedDefinitions.site_address}}.

The Buyer acknowledges that it is informed about the name, title, full address, phone, and other contact information of the seller, the basic characteristics of the goods subject to sale, including taxes, the sales price, the payment method, the delivery conditions and expenses, and how to use the right of withdrawal and how to notify complaints and objections, and official authorities, in a clear, understandable, and suitable manner in the internet environment, and that it has confirmed this information in the electronic environment, and then placed an order.

The preliminary information on the https://www.zooztr.com website and the invoice issued upon the order given by the buyer are integral parts of this contract.

Article 3 - Product/Payment/Delivery Information

The type and kind, quantity, brand/model, price including VAT, payment method, recipient, delivery address, invoice information, and shipping fee of the products ordered electronically are as follows. The person/company to be invoiced must be the same as the person/company who made the contract. The information below must be correct and complete. The Buyer accepts that it will fully cover any damages that may arise from incorrect or incomplete information and also accepts any responsibility that may arise from this situation.

If the seller deems necessary, it reserves the right to stop the order when the information provided by the buyer does not match reality. In cases where the seller detects a problem in the order, the seller reserves the right to freeze the order for 15 (fifteen) days if the seller cannot reach the buyer through the phone, email, and postal addresses provided by the buyer. The buyer is expected to contact the seller regarding the matter during this period. If no response is received from the buyer within this period, the seller cancels the order to prevent any harm to both parties.

Product/Products Received

Total Sales Price: {{Order.total}} - {{Order.currency}} Payment Method: {{Order.payment_method_title}} Recipient: {{Order.shipping.first_name}} {{Order.shipping.last_name}} Phone number: {{Order.shipping.phone}} Delivery Address: {{Order.shipping.address_1}} {{Order.shipping.address_2}} {{Order.shipping.city}} Invoice Recipient/Company: {{Order.company}} Invoice Address: {{Order.billing.address_1}} {{Order.billing.address_2}} {{Order.billing.city}} Shipping Fee: {{Order.shipping_total}} - {{Order.currency}}

Article 4 - Contract Date and Force Majeure

The contract date is the date when the order was placed by the buyer, {{FixedDefinitions.SignatureDate}}.

Unforeseen and unexpected events beyond the control of the parties, which develop and make it impossible for the parties to perform their obligations under the contract in whole or in part, will be considered as a force majeure (natural disaster, war, terrorism, uprising, changes in legislation, seizure, or strike, lockout, significant breakdown in production and communication facilities, etc.). The party in which the force majeure situation occurs will immediately notify the other party in writing.

During the continuation of the force majeure situation, no liability will arise for the parties not being able to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5 - Rights and Obligations of the Seller

5.1. The seller undertakes to fulfill the obligations assigned to it in the contract in full, except for force majeure situations, in accordance with the Law on Consumer Protection No. 4077 and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 cannot make purchases from {{FixedDefinitions.company}}. The seller will consider the age specified in the contract as correct. However, the seller cannot be held responsible for any age entered incorrectly by the buyer.

5.3. Payments can be made with a credit card (Visa, MasterCard, etc.) or bank transfer from https://{{FixedDefinitions.site_url}}. Orders that are not paid by bank transfer within one week from the order date will be canceled. The time when orders are processed is the moment when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods carried out without consultation with customer service, such as cash on delivery or postal check, will not be accepted.

Article 6 - Rights and Obligations of the Buyer

6.1. The buyer undertakes to fulfill the obligations assigned to them in the contract in full, except for force majeure situations.

6.2. The buyer, by placing an order, is deemed to have accepted and undertaken to make the payment according to the payment method specified in the contract.

6.3. The buyer declares that they have read and become informed of the information about the seller's name, title, full address, phone, and other contact information, the basic characteristics of the goods subject to sale, including taxes, the sales price, the payment method, the delivery conditions and expenses, and how to use the right of withdrawal and how to notify complaints and objections, and official authorities, in a clear, understandable, and suitable manner in the internet environment, and that they have confirmed this information in the electronic environment.

6.4. In accordance with the previous article, the buyer declares that they have read and become informed about the {{FixedDefinitions.site_url}} order/payment/use procedure information for the product orders, payment conditions, user instructions for possible situations, and warnings and have given the necessary confirmation in the electronic environment.

Article 7 - Order/Payment Procedure

Order:

The total amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is processed through the bank card's POS after being confirmed by the buyer. Therefore, orders are not shipped until an order confirmation email is sent to the customer. In case of any disruption in the process or problems related to the credit card, the buyer will be informed immediately using one or more of the phone, fax, and email addresses specified in the contract. If necessary, the buyer may be asked to contact their bank. The time when orders are processed is the moment when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts.

Exceptionally, in cases where it is understood that the contract subject product cannot be supplied for a justifiable reason and/or a stock problem is encountered, the buyer should be informed immediately, and with the buyer's approval, another product of equal quality and price may be sent, or the delivery of the product may be awaited for the product to enter the stocks, or the order may be canceled according to the buyer's desire and choice.

In cases where it is impossible to fulfill the delivery obligation of the product due to the continuation of the force majeure situation, the buyer will return the total price paid and any documents that put them in debt, if any, to the buyer within at most ten days by being informed of this situation. In such a case, the buyer will not have any additional material and moral damage claims against the seller.

Payment:

Payment can be made with a credit card (Visa, MasterCard, etc.) or bank transfer from https://{{FixedDefinitions.site_url}}. Orders not paid by bank transfer within one week from the order date will be canceled. The time when orders are processed is the moment when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods carried out without consultation with customer service, such as cash on delivery or postal check, will not be accepted.

In case the buyer chooses to pay by credit card, the BUYER acknowledges, declares, and undertakes that it will separately confirm the interest rates and information related to default interest from its bank and that, in accordance with the provisions of the legislation in effect, the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER.

Article 8 - Shipment/Delivery Procedure

Shipment:

Upon sending the order confirmation email, the product/products are delivered to the buyer's address through the cargo company agreed upon by the seller.

Delivery:

The product/products will be delivered to the buyer's address by the seller's agreed-upon cargo company. The delivery time is 30 days from the sending of the order confirmation email and the establishment of the contract. If necessary and upon prior written notice or through a continuous data carrier, this period can be extended for up to ten days.

Products will be sent to areas where the cargo company does not deliver to by telephone notification.

In areas where the cargo company delivers only one day a week, in case of discrepancies or shortages in the shipping information, in some social events, natural disasters, and the like, there may be a delay in the specified day. The buyer cannot hold the seller responsible for such delays. If the product is to be delivered to someone or an organization other than the buyer, the seller is not responsible for additional shipping fees that may arise from the recipient not accepting the delivery, discrepancies in the shipping information, and/or the absence of the buyer. When the specified days pass, the products are considered delivered to the customer if the content has not reached the customer. If the package is not accepted and a record is kept in case of damaged package; the buyer should not accept the damaged packages and a record should be made by the cargo company official. If the cargo company official believes that the package is undamaged, the buyer has the right to open the package on the spot and have the condition documented with another report. After the package is accepted by the buyer, it is deemed that the cargo company has fulfilled its duty completely. Unaccepted packages with a record must be reported to the seller Customer Service using the email address {{FixedDefinitions.companyemail}} as soon as possible.

Article 9 - Product Return and Right of Withdrawal Procedure

Product Return and Right of Withdrawal:

Cancellation, return, or exchange is not possible for goods prepared by the buyer's order.

Article 10 - Privacy

The information provided by the buyer to the seller for the purpose of making the payment, along with the information mentioned in this contract, will not be shared with third parties. The seller may only disclose this information in cases where there is an administrative/legal obligation. In the case of any judicial investigation documented with a license, the seller, if it has the requested information, can provide it to the relevant authority.

Credit card information is never stored; credit card information is used to receive a secure payment provision by conveying it to the bank securely during the collection process and is deleted from the system after the provision is obtained. The email address, postal address, phone, and other contact information of the buyer, etc. are used only for standard product delivery and notification procedures by the seller. Occasionally, campaign information, information about new products, and promotion information may be sent to the buyer with their approval.

Article 11 - Authorized Court and Execution Offices in Case of Dispute

In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade in December each year and the Consumer Courts in the settlement of the Buyer or Seller are authorized.

If the order is completed, the Buyer is considered to have accepted all the terms of this contract. {{FixedDefinitions.SignatureDate}}